Frequently Asked Questions

Electric Scooter Information

Register your interest - here.

We're expecting stock in mid August 2019 priced at £498.99. 

We have a close relationship with Xiaomi and their board and can confirm that there is no UK version of the white scooter available, or expected in the near future. Please keep an eye on site and we will make it available as soon as they decide to sell it in the UK.

100kg (15 stone and 10 pounds). Most of our scooters have a reccomended maximum rider weight of 100kg (15 stone and 10 pounds), but the Inokim Ox can take up to 130kg (20 stone and 6 pounds).

We recommend that you check the instruction manual for each individual scooter. If you do choose to use an e-scooter in the rain extra care should be exercised because of the poorer visibility and road conditions. Additional caution should be taken with puddles as the motors and motor scooter batteries can become damaged if submerged. Please review the users manual with your electric scooter for more information.

All of our electric scooters are for adults, used by people 18 years or older. However, some manufactures say the suggested age is 16+. If in any doubt consult the user manual that came with your e-scooter for details.

These are the same e scooter, the full title of the M365 is the Xiaomi Mija M365. Mi is a contraction of Mija, this is the brand name for Xiaomi consumer products in the EU. They have exactly the same specifications.

All the range of electric scooters take a different amount of time to charge. Please see product pages for more information. As a benchmark, the Xiaomi M365 scooter is fully charged in five and a half hours.

This varies from brand to brand, but all come in a variety of languages. The Xiaomi scooters manual is printed in English, French, German, Italian, Spanish, Chinese, Japanese, Russian and Polish.

We currently cannot help people with repairing electric scooters who haven't bought the product directly from us and the scooter is within warranty.

For electric scooters that have Air filled tyres we recommend using Weldtite inner tube sealant. This is because changing small scooter tyres can be difficult. Weldtite works by automatically sealing the tyre when a puncture occurs; you will never know you got a puncture.

If you have already experienced a puncture you can buy spare scooter tyres and innertubes on our website in theTyres & Tubescategory.

In some cases, yes. We keep a small number of spares for some models of e scooters even if not listed on the site. If you cannot see this on site please get in touch via email.

Ninebot Warranty Information

The warranty covers you for 2 years.

All parts of the scooter including the electronics and battery if the defect is technical related. The warranty doesn’t cover external damage such as broken parts and punctures.

The warranty is backed by the manufacturer; however, the work is carried out by a partner in the UK called Sertec 360.

To claim on this warranty, you must contact Sertecs’s UK call centre and request a warranty repair. When you call, you will be asked to explain the fault you are experiencing.

 

You can contact Sertec by calling  +44 2031921421 or via email on [email protected].

 

You will need to share the serial number for your scooter to validate that the scooter is under the UK warranty, and a receipt to show the scooter has been purchased from an authorised reseller.

Depending on the issue, Sertec will either send you the relevant easy to fix part, or collect the scooter so they can repair or replace it.

If a collection is needed Sertec will arrange one at a convenient time for the you and will ensure the you do not incur any costs.

 

On arrival, the scooter will be assessed for user damage. If the scooter is in good order the work will be carried out and the scooter returned.

 

Sertec should be able to arrange for a collection within 3 days of contact and the total process will be completed within 14 days.

If the scooter has been modified including changes to firmware. For example, if you have carried out work on the scooter without the permission of the brand and or unofficial parts have been used, this can invalidate the warranty.

 

Additionally, if the problem is related or caused by wrong usage or external damage, the warrantee can also be invalidated.

Xiaomi Support

The M365 electric scooter has 2 ride modes – Eco and Normal. If you are experiencing lower than normal performance, check which mode your scooter is in. When your e scooter is on, fully charged and in normal mode you should see 4 white lights. If the bottom light is green you are in Eco mode. Double tap the power button to switch into normal.

If your throttle is sticky, try pulling the right handlebar grip slightly away from the throttle. It's easiest to do this by twisting the grip as you do it.

1. Prop / jack up the scooter so the back wheel spins freely.
2. Now loosen the two screws / bolts highlighted below (on the brake caliper) using a 4mm hex tool / alan-key. 
3. Spin the back wheel and then, using your fingers/thumb adjust the caliper so it's aligned with the disc. This means there's no further rubbing or sound. 
4. Tighten each screw / bolt half a turn each, moving from one screw / bolt to the other repeatedly. This will secure the caliper again and keep it aligned. 

First fold your scooter down, then you can use the hex tool provided to loosen the screw as shown in the first picture. Next, you’ll have to use an 8mm and a 10mm spanner to tighten the bolt inside. Then replace the original screw and the scooter stem should feel strong and stable.

Xiaomi published a safety recall notice for the 'Mi Electric Scooter M365' on Friday 7th June 2019.

- All Pure Scooters' current stock is not affected by this safety recall.

- If you need to check if your Xiaomi M365 is affected by the recall notice click here.  

We've recording some really useful VIDEOS that show you how to adjust brakes, change modes, insert tyre sealant and more... They're all here on our YouTube Channel

Xiaomi Warranty Information

All functional issues including the electronics and battery etc. It does not cover incidental damage / faults such as a puncture.

The warranty is for 2 years.

The warranty is backed by the manufacturer; however the work is carried out by a partner in the UK called SBE

To claim on this warranty you must contact Xiaomi’s UK call centre and request a warranty repair. You will be asked to explain the fault you are experiencing.

 

You can contact Xiaomi by calling +44 800 9160561 or via email [email protected]

 

You will need to share the scooter serial number to validate that the scooter is under the UK warranty, and a receipt to show you have bought the scooter from an authorised reseller.

Depending on the issue, SBE will collect the scooter so they can repair it.

 

If a collection is needed SBE will arrange one at a convenient time for you and will ensure you do not incur any additional costs

 

On arrival, the scooter will be assessed for user damage. If the scooter is in good order the work will be carried out and the scooter returned.

 

Sertec should be able to arrange for a collection within 3 working days of contact and the total process will be completed within 14 days.

If the scooter has been modified including changes to firmware. For example, if you have carried out work on the scooter without the permission of the brand and or unofficial parts have been used, this can invalidate the warranty.

Klarna Information

Yes, we offer 'Slice It In 3 (Pay Later In 3) by Klarna' and the option to split your payments over 6,12 or 24 months via Klarna. Check out all the Frequently Asked Questions about Klarna HERE

Ordering & Delivery

We accept payment via Visa, Mastercard, PayPal, Google Pay and Apple Pay

You can also choose to pay over 6, 12 or 24 months using Klarna. See Klarna information below, or click here to see the full Q&A

Alternatively, PayPal offer PayPal Credit – (here's their terms and conditions). To use this service you need to add the product to your basket as normal, click pay via PayPal and you will see their credit option.

If you order before 2pm, Monday to Thursday, your order will be dispatched the same day and you will receive it the next business day. Orders placed on Friday to Sunday will be dispatched Monday, delivered to you on Tuesday. We also offer Saturday delivery for £15. If you order your electric scooter before 2PM on Friday, and select £15 Saturday Delivery at checkout, you will receive your order the following Saturday.

Please be aware that Next Day Delivery is NOT guaranteed to the following destinations: Scottish Highlands, Northern Island, Channel / Offshore Islands. Delivery to these destinations is usually within two-business days.

Pure Scooters delivers electric scooters, parts and accessories to England, Scotland and Wales. We cannot currently deliver to anywhere over the water.

Electric Scooters usually come with a small amount of charge. We recommend fully charging prior to your first outing.

This varies from product to product but typically you will have an electric scooter with charging equipment, manual and anything you need to set up your fold up e scooter. See individual product pages for more information.

Xiaomi – All you need to do is attach the e scooters handlebars. This is very simple, just attach using the 4 screws provided.

Ninebot-Segway - All you need to do is attach the electric scooters handlebars. This is very simple, just attach using the 4 screws provided. (note: sometimes the screws can be found in a small bag that is taped to the stem or handlebars of the scooter, be careful not to discard this)

Micro – No, take it out the box and you are good to go.

E-twow  - No, take it out the box and you are good to go.

Egret - No, take it out the box and you are good to go.

The screws should be located in the cardboard packaging contained within the box – there is a piece of card with 4 slots next to where the hex tool is located. However, sometimes the screws are in a small bag that is taped to the stem or handlebars of the scooter, so be careful not to discard this assuming it to be rubbish.

Orders placed for UK delivery have standard UK plug and charger.

The main Distribution Centre is located in Farnborough, Hampshire, UK and all electric scooter stock is shipped from here.

Pure scooters only sells official UK product that is covered by the manufacturers warranty. The warranty length and cover varies by brand.

Xiaomi – 2 years full electric scooter warranty. They will replace or repair depending on the fault. You will be asked for your receipt and serial number (on the Scooter). There are two ways to make a claim: 1) Visit the Xiaomi store in Westfield (West London) – you will need to take your Pure Scooters receipt with you, or 2) Contact Xiaomi via +44 800 9160561 or via email  [email protected]

Ninebot-Segway– 1 year on vehicle body, 6 months on battery. Customers would need to contact [email protected] to make a claim. Micro Scooters – 1 year or 1,000 charge cycles on the battery. 2 Year warranty on e scooter components.

E-Twow- 1 Year warranty on parts, 1 year for battery or 3,000km Egret – 2 year warranty on the battery and scooter

Contact Us

If you have a problem with your fold up electric scooter, please contact our customer service team and we'll be happy to help you resolve the problem. You can email or call us on: Email: [email protected] Phone: 01458 333888

If require any further advice and information, contact us here

Current Promotions

Get 10% off you order over £70, excluding Xiaomi M365 Pro and Unagi Model One electric scooters, when you subscribe to the e-scooters newsletter. Follow instructions to submit email address and confirm subscription. 10% off offer can be withdrawn at any time. You may unsubscribe from newsletter any time by clicking 'unsubscribe' in email newsletter and following simple instructions. 

Only one voucher code to be used per order and you may find other promotions live which give a lower or higher discount than this 10% off voucher code.  

Get £65 off selected e-scooters

Use code PURE65 in the basket get £65 off selected e-scooters you add to your order. This code does not apply to Xiaomi Pro or Unagi electric scooters. Offer runs from 2pm 24-07-19  to 2pm 14-8-19.

Only one voucher code to be used per order. 

Pure Scooters may remove or adjust this promotion at any time.