Egret - Ten Battery Charger
Replacement charger for the Egret-Ten scooter. Perfect for a second charger at the office or replacing a lost original.
- Compatibility: Egret-Ten
- The electric scooter price guarantee is only applicable for Electric Scooters on purescooters.com. Accessories are not included
- The competitor must be based in the UK and sell directly to customers
- The item must be the same including the colour, size, plug type and warranty
- The competitor's item must be in stock and available to buy
- The competitor's price must include delivery and be expected to arrive within the next 10 days
- The price must not include any membership, bulk buy discount, personal discounts or auction prices
- The competitor must be based in the UK and sell directly to customers.
- No other promotional offers or vouchers can be used on top of a price match
- We will not match against clearance, closing down sales, pre-sales or specialist retailers such as market stalls
- We will not match against auction or marketplace sites
Trust is important to us
Pure Scooters Ltd is a trusted, authorised retailer, selling only 100% official, genuine stock that comes with UK / EU warranty, has an identification / serial number that can be traced back to specific, manufacturer approved factories and has undergone numerous rigorous quality control safety checks.
Unfortunately, there are many retailers on the internet selling fake electric scooters, some without UK / EU warranty, requiring you to send them back to the place of origin, which is very often China.
In addition, we have nothing to hide, so unlike other retailers, Pure Scooters are very happy to list our directors’ names, company registration numbers and business address at the bottom of every web page, so you know exactly who you are buying from.
Beware of counterfeit stock
Unfortunately, there are a lot of unscrupulous electric scooter websites out there ranging from resellers selling stock that hasn’t been safety tested; to hiding the model identity numbers (to prevent tracing) to downright complete fraudsters - where you will be lucky to receive an e-scooter at all (we have found this to our cost!).
Some online retailers are selling counterfeit or modified electric scooters that look just like the real thing, even have a similar name. It is really confusing at times. For example, there are multiple retailers selling counterfeit Xiaomi M365s, including M365 in the product name, M365 photography and many of the same specifications. When quizzed, these retailers will tell you that they use the same design but have changed certain parts (motor power for example). But beware, these products have not been produced or are supported by Xiaomi, so they won’t be protected by Xiaomi warranty and have not been safety checked. So you take a big risk with them!
As a rule, we deal directly with the manufacturers and their European distributors, ensuring the electric scooters you receive are 100% authorised, genuine stock. Guaranteeing you the very best performance and in the event of any product fault, you have the peace of mind with extended manufacturer product warranty.
Online checks you should use as a rule
Generally, if the price is too good to be true, then you are advised to do you own thorough checks. For example, see who owns the company, using companies house, do a web search to see that company address actually exist. Search the forums, Facebook for feedback on the website. Lastly, when spending over £100 it is advisable to use a credit card, as this greatly increases your chances of getting your money back in the event of any fraud problems.
Buy from trusted retailers
Together we can help to prevent fraudsters from winning and dangerous scooters (from untraceable sources) flooding the roads to uphold safety and preventing accidents at the same time.
UK Delivery - Our FREE UK Next Working Day Delivery Offer
All our electric scooters are sent out with next working day delivery as standard.
The usual price for UK delivery is £9.99.
Deliveries are made Monday to Friday.
If you order before 2pm – Monday to Thursday, your electric scooter order will be dispatched same-day and you will receive it the next business day. Orders placed on Friday to Sunday, will be dispatched Monday, delivered to you on Tuesday.
Please note, we do not dispatch orders on the weekend.
Please be aware that Next Day Working Delivery is NOT guaranteed to the following destinations: Scottish Highlands, Northern Island, Channel / Offshore Islands. They will be delivered within two-business days.
Saturday Delivery
If it's more convenient for you to receive your scooter at the weekend, we now offer Saturday delivery for £15. If you order your electric scooter before 2PM on Friday, and select £15 Saturday Delivery at checkout, you will receive your order the following Saturday. Saturday Delivery is currently only available in the UK.
Signed for deliveries
All electric scooter orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. All electric scooter deliveries will need to be signed for, whether yourself, household member or a neighbour.
Failed deliveries
If you are away from the delivery address and a neighbour cannot sign for your delivery, then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.
The electric scooter will be returned to Pure Scooters if the courier unsuccessfully attempts to deliver the order to you on 3 occasions.
Pure Scooters reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped.
If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we cannot be held responsible for this parcel, i.e. the customer will have to try to retrieve the parcel themselves, at their cost.
Original box and packaging
Please keep hold of your original box and packaging for at least 30-days, in the event you need to return the product to us.
We cannot accept any electric scooter returns without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it. If necessary, we can provide a new box at a cost of £25. So please keep the electric scooter box safe.
International Ordering & Delivery
At this moment we only take orders from the UK, but will be very soon delivering across Europe.
Cancelling Your Order
If you change your mind after placing an order and your goods have not yet shipped, you may be able to cancel your order. Please email us immediately at help@purescooters.com, quoting your order number and stating your wish to cancel your order.
If you have already received your order, you will need to return all the items in the order, please read the below section titled "Returns - Changed Your Mind".
Returns - Damaged & Faulty
If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at help@purescooters.com. Include photographs of the issue before returning any goods so we can discuss the best action to take.
Faulty electric scooter - within 30-days of receiving
If your electric scooter develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 30-days of receiving the goods, then please email us at help@purescooters.com, quoting your order number, attaching a photo of the electric scooter and the fault details. You can let us know whether you want a refund, repair or replacement. We will arrange collection and cover the costs for collecting, repairing and returning the electric scooter to you.
Faulty electric scooter - after 30-days of receiving
If your scooter develops a fault after the initial 30 days period you will need to contact the manufacture and make a warranty claim. Please note the warranty period will vary by scooter.
If you cannot find warranty information please get in touch and we will point you in the right direction.
Please note that, we cannot accept electric scooter returns:
- without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it (we can provide a new box at a cost of £25).
- if the electric scooter has been damaged through miss-use or shows signs of being tampered, customised, or altered in any way.
- is in any condition that we deem renders the item unsaleable.
When you contact us about your returns, you will need to provide us with your order number, reason for returning and a contact telephone, in the event we need to call you.
Please note that we may make a deduction from the refund amount for the loss of value of any good supplied if the loss is the result of unnecessary handling by you. You can examine the goods as you would in a shop but to obtain a full refund, the goods must be returned in “as new” condition and in their original packaging. If you have mislaid the original packaging for an electric scooter, we can provide a new box at a cost of £25.
Naturally, none of this affects your statutory consumer rights.
You will need to return the electric scooter to us at:
Pure Scooters, New Farm Offices, Hartlake, Glastonbury, BA6 9AB
Return in person
Please let us know via email (help@purescooters.com) if you intend to return the electric scooter in person, so we can agree a time / date and are ready for the collection. Please bring with you your order number. We cannot accept returns in person unless agreed prior with our customer service team.
Customer returns via post
You will be responsible for paying for your own delivery costs for returning an unwanted item, unless it has a manufacturer fault (see above section - "Returns - Damaged & Faulty").
Collection from your address
Please email us at help@purescooters.com with the following details to arrange a collection:
- Your full name and collection address including postcode
- Order number and confirmation of which product is coming back to us
- Your preferred date of collection (Monday to Friday only)
- A contact number in case the driver needs to get in touch
Refund payment
We will refund you to your original payment method (i.e, card, Paypal account etc) within 14 days of receipt at our Returns Centre. Please be aware this can take up to 5 days depending on your bank.
